Mystery Guest Visit

Don’t Let Your Business Be A Mystery

99% of your customers won’t tell you that some of your paintwork looks scruffy, or that the toilet didn’t flush properly, or that their therapist talked all the way through their treatment, that’s not why they visit your salon, they visit to relax and enjoy your services.

Our Mystery Guest service provides you with the kind of feedback that is invaluable, and is completely bespoke to you. The reports we produce will highlight the good things your business is doing which can be used to recognise, encourage and develop your team… and of course draw attention to the areas which need improvement.

Our bespoke service can take in many other elements of your business which can be tailored by you before we visit. We offer one-off or quarterly visits and come in as a real client, so staff are unaware.

We operate in Hertfordshire, Bedfordshire, Buckinghamshire, Berkshire, Essex, Northants and Oxon.

We Provide Valuable Feedback
As mystery guests are looking for all that detail which turns an ordinary salon into a winner – a business that satisfies its clients on all levels. We provide feedback on the below, but we can customise this to your needs;

• Client Journey

• Treatment Standards

• Cleanliness

• Quality & Comfort Of Facilities

• Website

• Your Branding

• Treatment Price Lists